Kindness, Connection and A Side of Tuna: A Day in the Life of Boomernology
Have you ever noticed how kindness has a way of showing up when you least expect it?
I did—just the other day.
I'd knocked out a mountain of tech tasks for a lovely client in her Upper West Side apartment. Wi-Fi? Fixed. Printer? Purring like a kitten. Her email inbox, once a mess of chaos, now looked calm and clean, like a tidy desk after a deep breath.
She smiled, looked at me with warmth, and quietly handed me lunch. Tuna on rye. With a cold drink.
"Thank you for being so patient," she said.
I didn't expect it. I never do. But this happens more often than you'd think.
More Than a Tech Fix
This job—this journey I'm on with Boomernology—it's never just about fixing a screen or syncing a phone. It's not just about Wi-Fi that won't connect or printers that refuse to listen.
It's about trust.
It's about people.
It's about showing up with patience, listening to someone's frustration, and helping them feel confident again.
Sometimes that looks like resetting an Apple ID. Other times, it means sitting at a kitchen table with a senior who's too embarrassed to ask their kids one more tech question.
What do they give me in return?
Kindness. A homemade soup. A warm falafel. A hug. And stories—oh, the stories. New Yorkers are the best storytellers. I've learned more about life from my clients than from any podcast or book.
A Typical Afternoon With a Not-So-Typical Impact
Let me walk you through a recent visit:
I showed up to help a sweet client whose laptop wouldn’t update—or back up.
While the computer worked in the background, we sat and talked about her life.
She shared stories of coming to New York as a young college grad from another country—how she built her career, made her home here, and never looked back.
Then we tackled her email inbox together, unsubscribing from a dozen “junk” newsletters that were driving her nuts.
Just as I packed up, she handed me a cold Stella Artois and smiled.
"You earned this, my friend."
That’s when it hit me:
I wasn’t just fixing a laptop.
I was giving someone their confidence back.
Their independence.
Their peace of mind.
And in return?
I was being welcomed like family.
How to Support a Loved One With Tech (Without Losing Your Mind)
If you're reading this as the adult child of a senior—or maybe as someone helping your parents or neighbors with tech—here are a few tips I've learned that might help:
Slow down. What's easy for you may be brand-new for them.
Write it down. A little handwritten step-by-step guide can go a long way.
Avoid jargon. Say "picture icon" instead of "Instagram app." It lands better.
Celebrate wins. Whether it's opening an email or finding the mute button on Zoom, cheer them on.
Be patient. They taught us how to tie our shoes. We can teach them how to use the cloud.
Why It Matters
The digital world isn't optional anymore. It's how we bank, stay in touch, book appointments, even order food. For older adults, that gap can feel isolating.
But with a little help—and a lot of heart—tech becomes a bridge. It connects generations. It sparks joy. It makes life feel just a little more manageable.
Every time I leave a client's apartment, full from their kindness and happy from their smile, I remember why I started Boomernology.
Because this isn't just tech support, it's human support.
Your Tech, Your Terms
If you're struggling with tech—or know someone who is—you're not alone.
Whether you're 78 or 28, the digital world can feel overwhelming. But it doesn't have to be.
That's what Boomernology is here for.
One device. One session. One story at a time.
What's Your Next Move?
If this post made you smile, maybe think about:
Sending it to someone who could use a little help with tech.
Leaving a Google review if I've helped you in the past.
Signing up for the Boomernology newsletter—packed with tips, stories, and a little inspiration to keep tech simple and fun. Subscribe here
Thanks for reading. And to my clients?
Thanks for never letting me leave hungry.
And as always, stay connected!
Dave
